Ordering Information

Shipping / Track Order

Freight charges are calculated at check out. Purchases above $1000 are delivered Australia wide without any freight charge. Orders for items in stock will be shipped same day. Items ordered specially from our suppliers will be shipped direct if possible, if not add two extra days. Any delivery times quoted are only a guide as delays can happen. Purchases of stock items weighing less than 5kg will be sent with Australia Post by Express Post which is next day delivery except for rural and remote locations. Items ordered specially from our suppliers will be sent by their favoured courier. AAV will confirm an order by email and may follow up first order with a phone call. Freight and tracking details will be emailed as soon as practical.

Freight Risk

Items are insured whilst in transit until signed for. Please inspect items once received and report any problem immediately.

Payment for Australian Sales

Orders will only be processed for first time customers once we have contacted you on a landline phone. AAV accepts payment by Visa, Mastercard, American Express, Pay Pal and Direct Deposit. We do not charge any levy for accepting payment by credit card as this annoys us as much as it does you. Direct Deposit normally appears in our bank the next day unless you use a Credit Union as this seems to add another day. Ownership of any items ordered remains with AAV until full payment is received.

GST

All equipment and services supplied by Absolute Audio Visual and featured on our web site will include GST. Australian Goods and Services Tax is 10% on sale price.

Warranty

All new products sold by AAV are covered by manufacturers warranty. AAV doesn’t offer any extended warranty at this time. Products that are delivered faulty [DOA] can generally be replaced if we are notified quickly or at least within 7 days of invoice date as we need to consult with our supplier. If you have any questions regarding warranty conditions please contact us. Subject to and to the extent permitted by State and Federal legistration applicable to the sale of goods, replacement or repair of the goods is the absolute limit of Absolute Audio Visual’s liability howsoever arising. Absolute Audio Visual is not liable for any consequential loss, damage or expense suffered by the customer or any third party however caused, including but not limited to loss of profit, business or goodwill or any liability to a third party.

Refunds/Returns

All new products supplied by AAV are covered by manufacturers warranty. If a product is faulty upon delivery and no replacement is available you will be offered a similar product or refund. Absolute Audio Visual will not normally refund a product that is not faulty if you have a change of mind. However if you wish to return an item that has not been opened contact us. A restocking fee of 20% will normally apply and all freight charges will be covered by you. If items are authorised for return an RGA number and delivery details will be supplied by email. This return will be at your expense and risk.

Keep Original Packaging

The original packaging provides the best protection if an item needs to be shipped for any maintenance or service so please retain the complete original box.

International Orders

International orders will be processed manually by first emailing us with your request accompanied with contact and delivery details. Payment will only be accepted using the PayPal Payment Gateway which also excepts credit cards, or by Direct Bank Deposit. Once payment has been received we will use Australia Post for delivery. Overseas sales will not include 10% GST. GST free price is calculated by dividing price on our website by 1.1